The Lazarus Alliance Usage Policy
Updated January 11, 2021
- Certain Disclaimers
- Confidential Information
- Global Availability
- Public Information
- Our Audit Processes
- Business Relationships
- Linking To This Site
- Use of Intellectual Property
- Questions, Concerns, Complaints, and Appeals
- DISCLAIMER OF WARRANTY
- LIMITATION OF LIABILITY
- Questions or Concerns Intake Form
The following are terms of a legal agreement between you and Lazarus Alliance. By accessing, browsing, or using this website and all associated web properties under the Lazarus Alliance corporate umbrella, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, please do not use this website.
This website contains proprietary notices and copyright information, the terms of which must be observed and followed.
This site and all content in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without Lazarus Alliance's prior written consent, except that Lazarus Alliance grants you non-exclusive, non-transferable, limited permission to access and display the Web pages within this site, solely on your computer and for your personal, non-commercial use of this website. This permission is conditioned on your not modifying the content displayed on this site, your keeping intact all copyright, trademark, and other proprietary notices, and your acceptance of any terms, conditions, and notices accompanying the content or otherwise set forth in this site. Notwithstanding the foregoing, any software and other materials that are made available for downloading, access, or other use from this site with their own license terms, conditions, and notices will be governed by such terms, conditions, and notices.
Your failure to comply with the terms, conditions, and notices on this site will result in automatic termination of any rights granted to you, without prior notice, and you must immediately destroy all copies of downloaded materials in your possession or control. Except for the limited permission in the preceding paragraph, Lazarus Alliance does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary or intellectual property rights. You may not mirror any of the content from this site on another website or in any other media.
Information on this website is not promised or guaranteed to be correct, current, or complete, and this site may contain technical inaccuracies or typographical errors. Lazarus Alliance assumes no responsibility (and expressly disclaims responsibility) for updating this site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any services, products, or other matters described in this site.
Lazarus Alliance provides no assurances that any reported problems will be resolved by Lazarus Alliance, even if Lazarus Alliance elects to provide information with the goal of addressing a problem.
Lazarus Alliance does not want to receive confidential or proprietary information from you through our website. Please note that any information or material sent to Lazarus Alliance will be deemed NOT to be confidential. By sending Lazarus Alliance any information or material, you grant Lazarus Alliance an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, and otherwise freely use, those materials or information. You also agree that Lazarus Alliance is free to use any ideas, concepts, know-how, or techniques that you send us for any purpose. Personally identifiable information that you submit to Lazarus Alliance for the purpose of receiving products or services will be handled in accordance with our privacy policies. Please see the tab entitled "Privacy" for information regarding Lazarus Alliance's privacy policies.
Information Lazarus Alliance publishes on the World Wide Web may contain references or cross-references to Lazarus Alliance products, programs and services that are not announced or available in your country. Such references do not imply that Lazarus Alliance intends to announce or make available such products, programs, or services in your country. Please consult your local Lazarus Alliance business contact for information regarding the products, programs, and services that may be available to you.
As an attestation and certification body, Lazarus Alliance publishes primarily on this website, but is not limited to only this medium, information about various business activities in all the geographical areas in which Lazarus Alliance operates, information about:
- Our audit processes
- Client names, brands, and testimonials
- Processes for granting, refusing, maintaining, renewing, suspending, restoring or withdrawing certification or expanding or reducing the scope of certification
- Types of management systems and certification schemes in which Lazarus Alliance operates
- The use of the Lazarus Alliance’s name and certification marks or logos
- The processes for handling requests for information, complaints and appeals
- The Lazarus Alliance policy on impartiality
Lazarus Alliance has rules governing any management system certification mark that it authorizes certified clients to use. These rules ensure, among other things, traceability back to the certification body (Lazarus Alliance). There is no ambiguity, in the mark or accompanying text, as to what has been certified and which Lazarus Alliance has granted the certification.
This website may provide links or references to non-Lazarus Alliance websites and resources. Lazarus Alliance makes no representations, warranties, or other commitments whatsoever about any non-Lazarus Alliance websites or third-party resources that may be referenced, accessible from, or linked to any Lazarus Alliance site. A link to a non-Lazarus Alliance website does not mean that Lazarus Alliance endorses the content or use of such website or its owner. In addition, Lazarus Alliance is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from a Lazarus Alliance site. Accordingly, you acknowledge and agree that Lazarus Alliance is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, services, products, or other materials on or available from those sites or resources.
When you access a non-Lazarus Alliance website, even one that may contain the Lazarus Alliance-logo, please understand that it is independent from Lazarus Alliance, and that Lazarus Alliance does not control the content on that website. It is up to you to take precautions to protect yourself from viruses, worms, trojan horses, and other potentially destructive programs, and to protect your information as you deem appropriate.
Lazarus Alliance as an organization abides by the principles of the ISO 17020, ISO 17021, FedRAMP Rules of Behavior, PCI SSC Code of Ethics, and similar standards. Lazarus Alliance is committed to impartiality in management system certification activities. Establishing impartiality is a process that begins with company policy that is acknowledged by every employee on an annual basis. Impartiality is integral to the on boarding process for new clients and partner organizations, so those relationships would be examined by executive leadership prior to the finalization of a contract relationship. The legal implications for the company are reviewed by Generl Counsel and then accepted or declined by Lazarus Alliance executive leadership. Employees utilize the Risk Rating Methodologies Guidelines as a guide to avoid, eliminate or minimize such risk to the impartiality of this standard. Regardless of the outcome, the decision metrics are documented within the case file associated with the perspective external relationship ensuring the objectivity of the Lazarus Alliance management system certification activities.
Linking To This Site
All links to this website must be approved in writing by Lazarus Alliance, except that Lazarus Alliance consents to links in which the link and the pages that are activated by the link do not: (a) create frames around any page on this website or use other techniques that alter in any way the visual presentation or appearance of any content within this site; (b) misrepresent your relationship with Lazarus Alliance; (c) imply that Lazarus Alliance approves or endorses you, your website, or your service or product offerings; and (d) present false or misleading impressions about Lazarus Alliance or otherwise damage the goodwill associated with the Lazarus Alliance name or trademarks. As a further condition to being permitted to link to this site, you agree that Lazarus Alliance may at any time, in its sole discretion, terminate permission to link to this website. In such event, you agree to immediately remove all links to this website and to cease using any Lazarus Alliance trademark.
Use of Intellectual Property
Under no circumstances, may any entity use without permission, any public or private intellectual property such as logos, marks, designations, statements, documents, publications or any materials.
Any client who has achieved attestation or certification through working with Lazarus Alliance under no circumstances, may any usage occur without permission, any public or private intellectual property such as logos, marks, designations, statements, documents, publications or any materials related to the achievement of attestation or certification through working with Lazarus Alliance, and shall not apply these logos, marks, designations, statements, documents, publications or any materials to laboratory test, calibration or inspection reports, audit, or assessment reports, certificates or attestations. These marks and designations shall not be used on a web site, publication, product, packaging nor in any other way that may be interpreted as denoting product conformity with any of the attestations or certifications delivered by Lazarus Alliance.
Certain text in this website may be made available in languages other than English. Text may be translated by a person or solely by computer software with no human intervention or review. These translations are provided as a convenience to you, and Lazarus Alliance makes no representations or commitments regarding the accuracy or completeness of the translation, whether or not computer-generated or performed by a person. Please see the below Disclaimer of Warranty for additional conditions.
Questions, Concerns, Complaints, and Appeals
Lazarus Alliance has implemented within the company's internal Business Operating Quality Manual, guidelines for the triage of customer related problems.
The order of operations include:
- Receive and Classify: the intake process includes a classification component that client support personel make an initial issue classification.
- Acknowledge: the intake process includes confirmation of receipt.
- Investigate: to ensure integrity and impartiality during the process, the investigator shall not be the same subject individual.
- Resolve and Confirm: based on the outcome of the internal investigation by the examiner, a resolution recommendation is made to senior staff.
- Respond to Customer: depending on the nature of the issue, and the decision made by senior staff, senior staff will respond to the person who introduced the issue originally.
- Follow-Up: it is customary for a follow up with the person who introduced the issue originally.
- QA and Close: Lazarus Alliance maintains a process known as the Chane Advisory Board (CAB) with an intake and documentation process referred to as the Corrective Action Report (CAR). Any question, concern, compliant, or appeal that requires an internal change in people, processes, or policy, will be recorded in the CAR records.
This process is managed within the Lazarus Alliance customer support ticket system by calling 1-888-896-7580 x21 and through existing client portals for established customers.
DISCLAIMER OF WARRANTY
USE OF THIS SITE IS AT YOUR SOLE RISK. ALL MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES OR GUARANTEES WHATSOEVER. LAZARUS ALLIANCE EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, GUARANTEES, OR REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITATION, LAZARUS ALLIANCE MAKES NO WARRANTY OR GUARANTEE THAT THIS WEB SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
YOU UNDERSTAND AND AGREE THAT IF YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, OR SERVICES, YOU DO SO AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES THAT MAY RESULT, INCLUDING LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
IN NO EVENT WILL LAZARUS ALLIANCE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER RELATED TO OR ARISING FROM THIS WEBSITE OR ANY USE OF THIS WEBSITE, OR OF ANY SITE OR RESOURCE LINKED TO, REFERENCED, OR ACCESSED THROUGH THIS WEBSITE, OR FOR THE USE OR DOWNLOADING OF, OR ACCESS TO, ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS OR LOSS OF PROGRAMS OR OTHER DATA, EVEN IF LAZARUS ALLIANCE IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND WAIVER OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR ANY OTHER LEGAL THEORIES.